Privacy policy
What we collect, why, and what we never touch.
Who is responsible
ELDORADO GLOBAL RENT DOO Smederevo, Kralja Petra I 124, 11314 Osipaonica, Smederevo, tax number (PIB) 108982137, registration number 21105350, is the controller of the personal data described here. Write to hadzi.jankovic@gmail.com or call +381 64 1819778 with any question about it.
What we collect, and why
To make and honour a booking we keep your name, email address, telephone number, expected arrival time, the dates and the number of guests. Without them there is no reservation — this is the performance of our contract with you.
Nothing is charged online, so there is no card data to keep — no card number, no last four digits, no stored token, nothing. We record what the stay costs and what has been paid in person, and that is the whole of the payment data.
When you write to us through the contact form we keep your name, email address and message so that we can answer.
Our server briefly uses your IP address to limit abusive traffic. It is held in memory only and is not stored with your booking.
Who else sees it
Our property-management system, which holds the calendar and the reservation; and our email provider, to deliver confirmations. No payment provider or bank receives anything about you, because no payment is taken online. We do not sell personal data, and we do not use it for advertising or profiling.
How long we keep it
Accounting and tax records are kept for as long as Serbian law requires, which for most documents is ten years. Booking and correspondence records are kept while they are needed for the stay, any complaint, and the legal deadlines that follow it, and are then deleted.
Your rights
You may ask us for a copy of your data, correct it, ask for it to be deleted or its use restricted, object to processing, or receive it in a portable form. Write to hadzi.jankovic@gmail.com; we answer within 30 days. You may also complain to the supervisory authority: Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti, Bulevar kralja Aleksandra 15, 11120 Beograd.
Security
The whole site runs over an encrypted connection. No card data is asked for or held anywhere in it. Access to the booking records is limited to the hosts and is protected by a password.
Changes
If this policy changes, the new version appears on this page with the date of its change.